Reputation Management

60 Years On – Did You Know That 10th December Used To Be Public Relations Day?

Reputation Management / By
“December 10th is Public Relations Day” wrote Anthony Sampson is his famous 1962 book ‘Anatomy of Britain’ – an exploration of the workings of the British state and other major social institutions. So what was it all about ‘in the old days’? Would you have been the right kind of chap to be in public …

60 Years On – Did You Know That 10th December Used To Be Public Relations Day? Read More »

Why Three Key Messages Don’t Cut It Anymore – & What To Do About It

Corporate Story, Media Training, Reputation Management / By
Have you ever surveyed your audience to see whether people can recall your three key messages after your spokesperson has been in the media? Because you did have three key messages, didn’t you? It’s like ... a rule of PR. Three key messages. But when you’re down the pub, are people actually talking about organisations’ …

Why Three Key Messages Don’t Cut It Anymore – & What To Do About It Read More »

media interview

How To Stop Your CEO Walking Out Of A Media Interview

Reputation Management / By
As Channel 4’s Krishnan Guru-Murthy put it: “I will defend anyone’s right to act like an arse, but if they do, they shouldn’t be surprised if anyone else decides to park their bike somewhere painful.” You may have seen the video of Persimmon plc CEO, Jeff Fairburn, walking off-camera during a recent BBC interview. He …

How To Stop Your CEO Walking Out Of A Media Interview Read More »

Leaves on the track type excuse

Don’t Use Your Own ‘Leaves On The Line’ Type Excuse In A Press Release

Reputation Management / By
You've read the excuse - sorry, reason - in a press release for poor corporate performance. Retailers blame the weather; restauranteurs blame Brexit; Imperial Tobacco blamed ISIS for interrupting its distribution network in Iraq. And some just blame their customers. In 2015, Macy's chief financial officer, Karen Hoguet, blamed the company's weakness in the luxury …

Don’t Use Your Own ‘Leaves On The Line’ Type Excuse In A Press Release Read More »

Should Company Spokespeople Expect More Hostile Media Interviews In 2018?

Case Study, Media Training, Reputation Management / By
Hostile media interviews. Was the Peterson-Newman Channel 4 interview a watershed moment? Business has an image problem. Whether the focus is on its role in society, levels of executive pay, the privatisation of public services or the alleged behaviour of some of those attending the Presidents Club charity dinner, corporations are under greater scrutiny than …

Should Company Spokespeople Expect More Hostile Media Interviews In 2018? Read More »

Why does a story go viral – like United Airlines bumped passenger?

Case Study, Crisis communications, Reputation Management / By
Why does a story go viral? The United Airlines bumped passenger story offers us a nice insight into the power of communications. I suspect that this situation doesn’t make an appearance in United’s crisis manual. But then, it’s not a crisis. It’s a poorly handled issue - at the moment. Much like when two weeks …

Why does a story go viral – like United Airlines bumped passenger? Read More »

Scroll to Top